fc66 Privacy Policy

1. Introduction & Purpose

fc66 is a mobile-first online casino and betting platform that provides safe, transparent, and responsible entertainment services for players in Bangladesh. We believe that protecting our users' personal information is a fundamental responsibility.

The purpose of this privacy policy is to clearly inform you of what personal information fc66 collects, why it is collected, how it is stored, and under what circumstances it may be shared with third parties. Please read this document carefully and contact our support team if you have any questions.

2. What Information We Collect

fc66 collects only the information necessary to provide its services. Details are described below.

2.1 Registration & Identity Information

When creating an account, we may collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 or above may use this service)
• Mobile phone number and email address
• Password (stored in encrypted form, never in plain text)
• Mobile number linked to a payment method (bKash, Nagad, Rocket, Upay)

2.2 Transaction Information

To manage deposit and withdrawal activities, we retain transaction history, including the date and time of transactions, amounts, payment methods used, and transaction status. This information is essential for preventing financial fraud and protecting user accounts.

2.3 Technical & Usage Information

When you use the fc66 platform, certain technical information may be collected automatically:

• IP address and device type
• Browser name and version
• Time of site access and session duration
• Pages visited and features used (for analytics purposes)
• Information obtained from cookies and similar tracking technologies

3. Purpose of Data Collection

fc66 uses your personal information for the following legitimate purposes:

• Account management & verification: Confirming your identity and maintaining the security of your account.
• Service delivery: Processing deposits, withdrawals, and gaming activities smoothly.
• Customer support: Providing fast and effective resolution of your issues via 24/7 live chat and email.
• Fraud prevention & security: Detecting suspicious activity and preventing account misuse.
• Regulatory compliance: Meeting responsible gaming and age verification requirements.
• Service improvement: Analysing user experience to improve the quality of the platform.
• Communication: Sending important account-related notifications and updates.

4. Data Storage & Security Measures

fc66 follows industry-standard technologies and practices to protect your information. The key elements of our security infrastructure are as follows:

4.1 Encryption Technology

Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps all data exchanged between your browser and our servers secure. Sensitive information, including passwords, is stored in hashed form.

4.2 Server & Database Security

Our servers are located in secure data centres where regular security audits are conducted. Firewalls, access controls, and encrypted storage are used to prevent unauthorised access to databases.

4.3 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Some information may be retained for a specified period to meet legal obligations. Unnecessary information is securely deleted after an account is closed.

5. Sharing Information with Third Parties

fc66 does not sell your personal information to third parties for commercial purposes. However, specific information may be shared in the following limited circumstances:

• Payment processors: Necessary transaction information is shared with payment partners such as bKash, Nagad, Rocket, and Upay to complete transactions. These partners also operate under their own privacy policies.
• Technology service providers: Information may be shared under contractual terms with technology companies that assist in operating our platform — they may use that information only for specified purposes.
• Legal obligations: Information may be provided where we are legally required to do so by a court order or a valid request from a competent authority.
• Corporate restructuring: In the event of a company merger or acquisition, information may be transferred under terms consistent with this policy.

Outside the above circumstances, information will not be shared with third parties without your explicit consent.

6. Cookies & Tracking Technologies

The fc66 website uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the site — such as keeping your login session active and maintaining security measures. They cannot be disabled.

6.2 Analytics Cookies

These cookies help us analyse user patterns on the site — which pages are visited most, which features are used most, and so on. This information is used to improve the quality of our services. You can disable these cookies from your browser settings if you wish.

6.3 Cookie Controls

Most modern browsers include cookie management features. You can block or delete cookies, though doing so may limit some site functionality.

7. Your Rights

As an fc66 user, you have the following rights:

• Right of access: If you want to know what information we hold about you, please contact our support team.
• Right to rectification: You have the right to request correction of any inaccuracies or incomplete information in your data.
• Right to erasure: In certain circumstances, you may request deletion of your personal information after your account is closed — however, some information may be retained for a specified period due to legal obligations.
• Right to object to processing: You have the right to object to optional data processing, such as marketing communications.
• Right to data portability: You may request that your information be provided in a structured, readable format.

To exercise any of the above rights, please contact our support team. We will process your request in a timely manner and at no charge.

8. Protection of Minors' Information

fc66's services are intended only for persons aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. If we determine that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If parents or guardians believe their child has registered on this platform, please notify our support team immediately. We will take prompt action.

9. Third-Party Links & Platforms

The fc66 platform may include services from various game providers such as Pragmatic Play, Evolution Gaming, and Spribe. These third-party providers operate under their own privacy policies and are solely responsible for their own data collection and use practices. fc66 is not responsible for the data practices of these third parties, so we recommend reviewing the relevant provider's policy as well.

10. International Data Transfers

Our servers and technology partners' infrastructure may be located outside Bangladesh. Where your information is transferred internationally, we ensure that appropriate safeguards are in place in accordance with applicable data protection standards. Contractual protection terms are included in data transfers to maintain the privacy and security of your information.

11. Policy Changes & Updates

fc66 reserves the right to amend or update this privacy policy as needed. In the event of any significant changes, we will:

• Publish the new version on this page and note the date of the change
• Notify registered users via email or live chat
• Display a notice on the platform for important changes

Continuing to use the platform after changes are made will be considered your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

12. Complaint Resolution

If you have any complaint regarding the handling of your information, please contact our support team in the first instance. We will carefully review your complaint and endeavour to resolve it as quickly as possible.

fc66 believes that most issues can be resolved through direct and transparent communication with users. Our 24/7 live chat service and email support team are always here for you.