❓ Frequently Asked Questions
Your answers at fc66, right here
From deposits, bonuses, security, and mobile gaming to responsible gaming — the most frequently asked questions by players in Bangladesh are answered here, clearly and in plain language.
Whether you are new to fc66 or a returning player — having questions is perfectly normal. Below you will find detailed answers to 22 questions across five categories. Click any question to expand the answer. If you cannot find something here, contact our 24/7 live chat or email.
Responsible Gaming
Yes, fc66 offers a cooling-off option. If you want to temporarily block access to your account for a set period, contact our support team. During this time you will not be able to log in or make new deposits. Once the set period ends, your account is reactivated automatically.
For long-term or permanent self-exclusion, send an email to [email protected] or let us know via live chat. The team will close your account as soon as possible. You should not attempt to open a new account during this period — we are always here to support your commitment to responsible gaming.
Some warning signs: spending beyond your budget, returning repeatedly to recover losses, neglecting family or work, and feeling uneasy when not playing. If you notice these signs, take a break from playing and visit our responsible gaming page. Contact us if you need support.
If you want to keep your spending under control, let our support team know — they will help set a deposit limit for you. This is an effective step toward responsible gaming. Play within your budget and do not let entertainment turn into a problem.
fc66 strictly enforces a 21+ age requirement. Only those aged 21 or above may open an account and play. Proof of age may be requested during account verification. This rule is applied without exception to protect minors.
Playing on Mobile
First, clear your browser's cache and cookies. In Chrome — go to Settings → Privacy → Clear Browsing Data. Then refresh the page. In most cases clearing the cache resolves the issue. If the problem persists, check your internet connection or try a different browser.
On Android, open Chrome, go to fc66.mom, tap the menu (three dots) and select "Add to Home Screen". On iPhone, open it in Safari, tap the share icon, then select "Add to Home Screen". You can then open fc66 directly from your home screen just like an app — no separate app download needed.
fc66 is built with a mobile-first design, so all games run smoothly in a mobile browser. Slots, live casino, fishing games, and sports betting — all are easy to enjoy on mobile. Any modern browser works — Chrome, Firefox, or Samsung Internet.
fc66 supports any smartphone or tablet running Android 7+ or iOS 12+. It also works great in desktop browsers on Windows or Mac. Some games may be limited on older operating systems — keep your device updated for the best experience.
When your connection returns, log back in — most games save your last state. In slot games, if the connection drops mid-spin, the result is saved once the round completes. For live games, you will need to start a new session to return to the table. If the problem persists, notify the support team.
Stay Safe
Your OTP and mobile banking PIN are completely personal information. No legitimate organization, including fc66, will ever ask for them. If anyone requests this information — by phone, chat, or email — it is an attempted fraud. In such a situation, do not share any information and immediately notify our support team.
Yes, fc66 uses SSL encryption, which means every transaction and piece of personal information is transmitted in an encrypted state. If you see a padlock symbol in your browser's address bar, your connection is secure. We never sell your information to third parties.
If you notice an unfamiliar login or unauthorized transaction, immediately change your password and email [email protected] or notify us via live chat. The support team will temporarily suspend the account, investigate, and help resolve the issue quickly.
Always make sure fc66.mom is shown in your browser's address bar. Small spelling differences like fc-66.com or fc66x.net are tactics used by fake sites. Save a bookmark and access the site directly. Do not log in by clicking unknown links. If in doubt, ask our support team.
How to Deposit
The minimum deposit amount is ৳100 for every payment method. Whether you use bKash, Nagad, Rocket, or Upay, you can get started with just ৳100. It is your chance to enjoy all of fc66's games and features even on a small budget.
fc66 does not charge any processing fee or service charge for deposits. The full amount you send will be added to your account. However, your mobile banking app (such as bKash) may apply its own service charge according to its policies — please verify that with them.
fc66 currently supports four mobile banking methods: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank. The most popular payment methods in Bangladesh are available here, making deposits easy and familiar.
Log in to your fc66 account, go to the deposit page, select bKash, and make the payment to the designated number. Save the transaction ID or reference number. In most cases the deposit is reflected in your account instantly. If there is an issue, contact support with the transaction ID.
Deposit verification may take a little time. If the payment was successful, save the SMS confirmation from bKash/Nagad. If more than 15 minutes have passed and the balance still does not show, contact us via live chat or at [email protected] with the transaction ID — the team will resolve it quickly.
Welcome Bonus
When you make your first deposit at fc66, a 100% welcome bonus is added automatically — up to ৳15,000. For example, if you deposit ৳1,000, you receive another ৳1,000 as a bonus, making your total balance ৳2,000. No code is needed.
A wagering requirement is the number of times you must bet the bonus amount before you can withdraw. At fc66 it is 25x the bonus amount only. Example: if you receive a ৳1,000 bonus, you must complete ৳1,000 × 25 = ৳25,000 in bets before you can withdraw winnings from the bonus. The deposit amount is not counted.
No. The welcome bonus is available once per player — from one device, one number, or one payment account. Opening multiple accounts violates fc66's policy and may result in account cancellation. This rule is strictly followed in the interest of fair play.
Yes, bonuses have a specific validity period. If the wagering conditions are not met within this time, the bonus may expire. For details on the specific validity period, read the applicable terms and conditions when claiming the bonus or ask our support team.
Yes, there is an option to cancel a bonus. Contact the support team and they can remove the bonus balance from your account. However, once a bonus is cancelled, that account will no longer be eligible for a new welcome bonus.
Have more questions? We are ready to help
If you could not find your answer here, our expert team is available 24 hours a day, 7 days a week. Speak to us directly in Bengali — via live chat or email.
Log in to fc66